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Faqs

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General FAQ’s

When did B.D. Super Store Incorporated ?
B.D. Super Store has been in this business since 1950 and is operating in Karnal City since it’s inception. The company deals in grocery products , cosmetics ,crockery & other daily need items.
What kind of products do you sell?

The customer has option to choose across various categories such as grocery, beverages, personal care products, crockery , cosmetics and much more.

What cities and locations do you operate in?

Right Now the company is offering it’s services in Karnal City only. Company has it’s offline store at 78, Nehru Place, Karnal .

What is the minimum order value?

The minimum order value is Inr 600. No orders will be accepted below that order for delivery

Do you charge any amount or taxes over and above the rates shown?

All the rates that are shown are finaland no taxes will be charged extra.

Can I track the status of my order?

Yes, you can track the status of your order under the My Orders section

How will I know if any item in my order is unavailable?

You will receive a call from our executive regarding unavailability of any item . Refund (if any) will also be initiated within 24 hours.

Will my order be delivered on same day of giving order?

It all depends on the time when you give the order . Order received before 4 pm will be tried to deliver on same day.

Can I schedule an order to my convenience?

Sure. You can mention this at checkout page.

Payments-/Refund-related FAQs

How can I make payments at B.D. Super Store website ?
We accept online payments via credit cards, debit cards, netbanking, PayTM. Cash on delivery (COD) is also available .
How will I get my Membership benefits?
If you are enrolled in our membership program the you are eligible for cashback. The cashback will be credited in your BD wallet within 72hours of your purchase
How long do you take to initiate my refund?
For pre-paid/online transactions the refunds will be credited/rolled back to your original mode of payment, i.e. within 5-7 working days for debit/credit card payments and 24-48 hours for other wallets.
What is Billing Process?
Billing on the website will be for reference only, you will receive the printed bill along with the delivery of your order.

Delivery-related FAQs

Do you charge for delivery?
There will be No delivery charges for orders above Rs 1200.
What are your delivery timings
Our deliveries begin from 10 AM till 7 PM . Order received before 4 PM will be tried to delivered on same day.
What If I want to return something?
If you are not satisfied with the products that you received you can go to my orders section and request for refund . Our customer care team will contact you and start the refund process . You can also contact on our helpline number. The refund process will be completed within 7 days

B.D. MEMBERSHIP FAQs

How do I join the B.D. Membership?
To be a member of B.D. Family add the membership program in your cart. The membership program is for Rs 150 which will be valid for one year . The member will be rewarded with cashback on every purchase which will be credited in their BD wallet.
Validity of the fee?
B.D. membership program is valid for one year . Customer has to renew the membership again after one year
Are all products covered in B.D. Membership program?
Yes
What is the cancellation policy?
No, membership once delivered could not be cancelled.
How do I cancel my membership and get the refund?
No, membership once delivered could not be cancelled.
Can I club Membership offers and other Loyalty Card offers like Sodexo , Ticket Restaurant etc.
Yes you can club bank offers with the B.D. membership program. However, you can’t club these offers with Sodexo or ticket restaurant offers.
Am I eligible for quicker order delivery than normal with this membership?
Yes, membership entitles you to priority delivery slots – same day & next day.
Am I eligible for quicker order delivery than normal with this membership?
Yes, membership entitles you to priority delivery slots – same day & next day.
What is the maximum number of orders that I can place during the membership period?
There is no limit to the number of orders that you can place while enjoying themembership program

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